OSTCAT'S PATIENT CHARTER
Our "Patient Letter" describes the standards of the high level of service, encouraging our members to aspire and what to expect from an osteopath registered in Osteopaths of Catalonia
The osteopath of Osteòpatas de Catalunya (OSTCAT), will provide you with treatment and care that reflects your needs. This includes explaining the diagnosis and the proposed treatment, as well as how to manage your condition and help prevent recurrence.
The osteopath of the OSTCAT, he will treat with dignity and courtesy, respecting his beliefs and values, without discrimination.
The OSTCAT osteopath will explain the available treatment options, outline the action guidelines and obtain your consent before starting the treatment. You may also withdraw your consent for treatment at any time.
The osteopath of the OSTCAT, will explain the cost of each consultation and treatment.
The OSTCAT osteopath must make sure that his advice, care or treatments are safe and appropriate to his needs. If necessary, including participation or referral to other health professionals, such as your GP, another consultation or others.
The osteopath of OSTCAT, will ensure a safe and comfortable environment for your treatment. This includes ensuring that all premises and equipment used are clean, adequate and used correctly.
The OSTCAT Osteopath practice will only be carried out by suitably qualified personnel to ensure high quality, experience, advice and attention.
The OSTCAT osteopath, and his staff, should be able to provide details about the claim forms. Any complaint will be investigated properly and appropriate measures will be taken.
The OSTCAT osteopath must ensure that his / her personal data and health records will be kept strictly confidential. This information will not be disclosed without your written consent unless your osteopath is required to do so by law.
The OSTCAT osteopath will be open and honest with you if something goes wrong while you are attending it.